Do you have a question or concern about something in your neighbourhood, and you’re not sure who to call? We’ve assembled some common resources to make it easier to connect to with the appropriate department or agency.
District of Central Saanich staff contact list
If your request is an emergency, call 9-1-1.
| Topic | Description | Agency & Contact Info |
| Food Banks | Food Hamper: Mon, Wed, Fri 9am-2pm Produce Pick-Up: Tues & Thurs 9am-12pm | Saanich Peninsula Lions Food Bank 1-250-655-0679 or email: fdbank@telus.net |
| Food Share Network | List of most food services in CRD | Capital Regional District (CRD) Food Access Resource Centre |
| Living Edge Market - Saanichton | Free groceries; Thursdays, 5:30-6:30pm | Saanichton Bible Fellowship, 7577 Wallace Drive |
| Emergency Shelters | -Year round shelters -Temporary shelters -Extreme weather shelters | BC Housing 250-475-7550 Toll-free: 1-800-787-2807 |
| Domestic Violence | Reporting and immediate intervention | Central Saanich Police Emergency: 911 Central Saanich Police: 250-652-4441 |
| Greater Victoria Police Victims Services 250-995-7351 info@gvpvs.org | ||
| Support services - women | Victoria Women’s Transition House Society 250-592-2927 info@vwth.bc.ca | |
| Support services - children | Ministry of Children and Families 1 800 663-9122 (24/7) | |
| Support services | VictimLink BC Call or text 1.800.563.0808 Collect call: 711 VictimLinkBC@bc211.ca | |
| Support services - men | Men’s Therapy Centre 250-381-6367 info@menstherapycentre.ca | |
| Residential Tenancy Issues | Information Education Dispute Resolution | BC Government – Residential Tenancy Branch 250-387-1602 HSRTO@gov.bc.ca |
Low Income Housing
| How to access subsidized or supportive housing
| BC Housing 250-475-7550 Toll-free: 1-800-787-2807 |
| Greater Victoria Housing Society 250-384-3434 info@greatervichousing.org | ||
| Pacifica Housing 250-385-2131 | ||
| Cool Aid Society 250-383-1977 society@coolaid.org |
| Topic | Description | Agency & Contact Info |
| Emergency Services | -Heart Health, Bariatric Program, Nutrition Services, Convalescent Care, Eye Health Services, Home Health Monitoring, Diabetes Nurse, Physiotherapy & Occupational Therapy, Total Hip or Knee Replacement Surgery, and more. - Aboriginal Liaison Nurses and Indigenous Health Services | Saanich Peninsula Hospital In an emergency, dial 9-1-1 2166 Mt. Newton X Road Saanichton, BC 250-544-7676 |
| Youth Clinic on the Saanich Peninsula | -Mental and physical health services -Thursday nights 5:30-7:30 pm | Shoreline Medical 250-656-4143 |
| Mental Health | Crisis Suicide Helpline | 9-8-8 Suicide Crisis Helpline 9-8-8 |
Mental Health and Substance Use Services Available on the Saanich Peninsula | - Urgent short-term assessment and treatment, Addiction services, Case management services for clients experiencing both development disabilities and mental health concurrently, Supportive Recovery & Stabilization Beds for further recovery from substance use, services and supports for pregnant and/or parenting women, Psychiatric Emergency and Inpatient Psychiatry Units - located at Royal Jubilee Hospital, Detox and Stabilization Units, Sobering Assessment Centre, Early Psychosis Intervention Team. | Vancouver Island Health Authority 1125 Pembroke, Victoria. Monday-Friday 8:30 am to 4:30 pm 250-519-3485 |
| Access to programs and services that address the social, health, activity, intellectual, and information needs of seniors and provide essential connections | Central Saanich Senior Citizens Association 1209 Clarke Rd. 250-652-4611 cssca@shaw.ca |
| Mount Newton Society 2158 Mount Newton X Rd Centre: 250-652-3432 Loan Cupboard: 250-652-2112 mncinquiry@shaw.ca | |
| Silver Threads 250-382-3151 | |
| Better at Home Beacon Community Services 250-658-6407 betterathome@beaconcs.ca | |
| Home & Community Care Program Peninsula Health Unit 250-388-2273 |
| Topic | Description | Agency & Contact Info |
| Fire Regulations | Burning Inspections Permits | Fire Department 250-544-4238 |
| Lochside Trail | Damage, flooding, illegal camping, structures, vandalism, etc. | CRD Parks (250) 478-3344 |
| Municipal Infrastructure | Drainage Systems/Flooding Parks/Tree hazards Sanitary Sewer Collection Water Supply Roads | Public Works 250-544-4224 |
| Environmental Spill | Accidental spill, leak, or illicit dumping of a substance | Emergency Management BC If any spill enters the storm drain, ditch or goes onto a public road please contact us at 250-544-4224 |
| Bylaw Enforcement | Parking, licencing, etc.
| Bylaw 250-544-4237 |
| Snow/Ice | Road conditions Safety concerns | Municipal Yard 250-544-4224 (After hours contact Central Saanich Police at 250-652-4441) |
| Power lines | Safety concerns | BC Hydro 1-888-769-3766 |
| Topic | Description | Agency & Contact Info |
| Agricultural Land Regulations | Permits | Provincial Agricultural Land Commission 604-660-7000 |
| Non-ALR lands | Permits Zoning questions Rezoning applications | District of Central Saanich - Planning planning@csaanich.ca 250-544-4209 |
| Local First Nations | Tsartlip First Nation 250-652-3988 | |
| Tsawout First Nation 250- 652-9101 Toll Free: 1-888-652-9101 |
| Topic | Description | Agency & Contact Info |
| Animals/Wildlife | Deceased | CRD Animal Control 250-478-0624 After hours: 1-800-807-4077 |
| Animals/Wildlife | Lost (If animal is licensed call District of Central Saanich at 250-652-4444) | CRD Animal Control/ROAM CRD: 250-478-0624 After hours: 1-800-807-4077 ROAM: 778-977-6260 or 778-977-6265 Email: info@roambc.org |
| Animals/Wildlife | Domestic Animal Issues | CRD Animal Control 250-478-0624 After hours: 1-800-807-4077 |
| Animals/Wildlife | Injured Wildlife | SPCA 250-388-7722 |
| Animals/Wildlife | Injured Marine Mammals | Department of Fisheries and Oceans 250-363-3252 |
| Animals/Wildlife | Cougar/Bear Sightings/Other Wildlife Issues | BC Conservation Officer 1-800-663-9453 |
| Animals/Wildlife | Immediate threat to public from an animal | Central Saanich Police 911 |
| Boats | Sewage or dumping from private vessel
| Department of Fisheries and Oceans 1-604-607-4186 |
| Boats | Oil or fuel leak Sinking boat Navigation hazard | Transport Canada/Coast Guard 1-800-889-8852 |
| Boats | Abandoned/neglected | Dead Boats Disposal Society 250-383-2086 reportdeadboat@gmail.com |
Mosquito Control
| Duka Environmental 1-604-240-5025 | |
| Noxious Weeds/Invasive Species | Private property | Bylaw 250-544-4237 |
| Public property | Central Saanich Municipal Yard 250-544-4224 pwadmin@csaanich.ca |
| Topic | Description | Agency &Contact Info |
| Bylaw Enforcement | Nuisance property activities Parking Noise Building standards Signs Business licencing | Bylaw 250-544-4237 |
| Fuel Tank Disposal | Removing home heating oil tanks (first contact fire department before removing) | Fire Department/Local Disposal Facility 250-544-4238 |
| Property damage | Lost/Found/Stolen | Central Saanich Police Non-Emergency 250-652-4441 |
| Vandalism Graffiti | Central Saanich Police Non-Emergency 250-652-4441 In-progress? 9-1-1 | |
| Littering | Public Works 250-544-4224 | |
| Garbage, Recycling & Compost | Recycling For missed pickups or collection inquiries please contact GFL Enviromental 236.470.0186 | CRD: 250-360-3030 Hotline: 1-800-667-4321 |
| Garbage collection See list of Private Waste and Recycling Collection Service Providers | Private collection companies | |
| Garbage disposal | Hartland Landfill 250-727-3331 | |
| Compost | Private | |
| Trees | Private property | District of Central Saanich - Planning planning@csaanich.ca 250-544-4209Centralsaanich.ca/trees |
| Trees | Public property | District of Central Saanich – Municipal Yard 250-544-4224 pwadmin@csaanich.ca |
| Identifying underground utilities | Central Saanich residents have access to a free service that will tell you within three days if, and where, underground facilities are buried on your site. | BC One Call bc1c.ca/ 1-800-474-6886 info@bc1c.ca Emergency locate: 1-800-474-6886 |
| Street lights | District of Central Saanich – Municipal Yard 250-544-4224 |
| Topic | Description | Agency |
| Municipal Election | Where/How to vote | District of Central Saanich 250-544-4202 elections@csaanich.ca |
| Provincial Election | Where/How to vote Election Signs | Elections BC 1-800-661-8683 |
| Federal Election | Where/How to vote Election Signs | Elections Canada 1-800-463-6868 |
| Topic | Description | Agency & Contact Info | Contact Info |
| Driver Services | -Road test -Claims -Driver’s licensing -Registration -Insurance | ICBC 1-800-663-3051 | |
| Bus | -Service -Schedules -Routes | BC Transit 250-382-6161 transitinfo@bctransit.com |
|
| -Bus shelter maintenance | Central Saanich Municipal Yard 250-544-4224 pwadmin@csaanich.ca | ||
| Trails | -CRD bike maps | CRD | |
| -Plans for future upgrades/work | District of Central Saanich engineering@csaanich.ca |
|
| Topic | Description | Agency & Contact Info |
| Schools | Public | Saanich School District 250-652-7300 inquiries@saanichschools.ca |
| First Nations’ school board | Wsanec School Board 250-652-2313 | |
| Childcare | Private | Child Care Resource & Referral |
| Parent Support | BGC South Vancouver Island |