The District of Central Saanich is conducting its Citizen Satisfaction Survey in December. The survey, held every few years, asks residents for feedback on a range of local topics, including rating the importance of and their satisfaction with local services, as well as their and overall quality of life.
"This survey is the only chance we on Council have to hear from a random sample of residents that represents the demographic makeup of the community," said Acting Mayor Carl Jensen. "Council and staff are then better able to align the community’s priorities with the strategic plan and allocation of resources."
Specific objectives of the 2019 Community Satisfaction Survey include:
- Identifying the most important issues in the District of Central Saanich;
- Assessing perceptions of the quality of life in Central Saanich;
- Measuring satisfaction with specific services provided within the District of Central Saanich;
- Evaluating the importance of specific services provided by the District of Central Saanich;
- Identifying preferred methods of receiving information from the District;
- Understanding perceptions of value for taxes and determining preferred funding options; and,
- Assessing demand for new community projects, services, and facilities.
Canadian research firm Leger will be collecting 300 survey responses via a random landline and cellphone sample. The survey respondents will represent the demographic makeup of the District and the results will be statistically valid. An online, open link version of the survey will be available for all Central Saanich residents, but results will be kept separate from the telephone survey so as to not skew the sampling.
The survey is expected to take approximately 15 minutes to complete. If completing the telephone survey isn't convenient at the time of the call, these citizens will have the option of doing the survey online in their own time.
The survey calls will occur between December 2 and 22, and the results will be available early in 2020.
Please note: On Dec 3, 2019, an automatic system was used by the research company wherein once a telephone line is answered it should be quickly connected to an interviewer; there appears to have been an issue with this method where connections were not made quickly. This shouldn't occur again. The call display will appear as “Central Saanich” and the toll free number being used for this project is (855) 812-3222. Our apologies to anyone who had a call December 3 and answered to no one on the line.