Central Saanich provides water and sewer services to residents and businesses. If you have a question or concern about your sewer and/or water service, please contact our Public Works department.
You can find information about rates and paying your utility bill on our Utilities page. For billing inquiries, please call us at 250-544-4206.
Connecting to Municipal Systems
If you would like to have your house connected to the municipal sewers and your home is in the collection area, submit an application.
If your property is not in a sewer collection area, you can apply for inclusion. Council reviews applications twice a year, and consider such conditions as zoning, Official Community Plan designation, VIHA orders and proximity to sewer. Please contact the Engineering Department to discuss your application.
Water service connections for farm use
Application forms are available from our Engineering Department, located on the lower level of the Municipal Hall. Each application is reviewed to determine if sufficient water is available from the water main to provide a property with an agricultural supply. In some areas of the District it may not be possible to provide additional connections.
Every four months, we read the dials on water meters. At the same time, we notify homeowners of any defective sewer/storm caps that we notice. These caps are located on the homeowner’s property and are the responsibility of the homeowner. You can purchase these caps at any building supply retailer.
Report your issue to Public Works. We will respond to your request as soon as we can, depending upon the severity of the leak. If you are concerned about flooding damage, we will respond immediately. We will investigate the problem and if necessary, we will shut off the water.
We will repair problems on the municipal side of the water service, which is typically up to, and including the meter box.
The homeowner is responsible for repairs at or beyond the outlet of the water meter. You can shutoff the water yourself by lifting the lid off the box and turning the gate valve wheel counter clockwise. If there is not a gate valve, turn the rectangular piece of metal at the inlet of the water meter 90 degrees so it is perpendicular to the water flow.