Network and Client Support Technician

The DISTRICT OF CENTRAL SAANICH is seeking an experienced NETWORK & CLIENT SUPPORT TECHNICIAN

Competition Number 2025-06
(Classification Band 8)

The District of Central Saanich, located on the Saanich Peninsula of Southern Vancouver Island enjoys the reputation of being among the best locations in Canada to work, live and play. Central Saanich is bounded on both the east and west by ocean and is known for its scenic rolling countryside and bounty of farms. This community of over 18,000 residents has a vibrant, small village character and includes the Tsawout and Tsartlip First Nations; and it is central to all amenities of the Greater Victoria area.

When you help run a dynamic community, no two days ever feel the same. As part of a growing but tight-knit team, you will have the ability to bring your ideas to the table and influence the organization and the community. Our team is highly collaborative, loves to laugh, is customer service focused, and is dedicated to the fantastic community we serve.

If this sounds like an environment you’d like to be a part of, consider joining us! 

JOB OVERVIEW
As a Network & Client Support Technician reporting to the Manager of Information Technology, the incumbent will play a crucial role in maintaining the integrity and functionality of our technology infrastructure. Supporting both municipal operations and the 24/7 operations of a police department, responsibilities will encompass providing technical support to staff, troubleshooting hardware and software issues, and ensuring the security of District systems through regular updates and maintenance. The incumbent will be accountable for promptly addressing IT-related concerns, documenting solutions, and collaborating with team members to optimize IT operations. A commitment to excellence and attention to detail will contribute to the efficiency and effectiveness of the District’s organization's technological environment. 

The ideal candidate will have or be able to:

  • A Diploma in information systems, computer science or related field, related industry certifications and a minimum 3 years’ experience providing technical/helpdesk support within a multifaceted Microsoft focused environment or an equivalent combination of education and experience. 
  • Obtain and maintain Police security clearance.  
  • A Valid Class 5 driver’s license and the use of a personal vehicle for District business as required. 
  • Related certification such as:  Server+, Network+, Cloud+, Microsoft 365, MCSA or MCSE are an asset 
  • Experience with collaboration technologies such as Microsoft Teams, virtualization technologies such as VMware and storage technologies like NetApp are an asset. 

Please see the job description below for further information on the duties and requirements of the role.

At the District of Central Saanich, we value diversity and are committed to an inclusive, accessible work environment where collaboration and mutual respect bring out the best in all of us. If you need an accommodation for any part of the hiring process, please reach out to us.

The District’s COVID-19 Vaccination Policy is currently suspended; however, should circumstances change, you may be required to provide proof of vaccination against COVID-19 to be eligible to continue performing your duties.

The hourly pay rate for this full time (7 hours per day), Monday to Friday position is $42.01 to $45.44 (2024 rates). Interested candidates are invited to apply via the form below or by submitting their resume and covering letter, quoting the competition number to resume@csaanich.ca by 4:00 pm on February 10, 2025.

We appreciate your application and interest in working with us; however, due to the volume of applications we receive we are unable to respond to each application and only those candidates under active consideration will be contacted. 

Job Description 
Network & Client Support Technician 
Finance and Technology Department 
(Classification Band 8) 
 
 General Accountability:  
 
As a Network & Client Support Technician reporting to the Manager of Information Technology, the incumbent will play a crucial role in maintaining the integrity and functionality of our technology infrastructure. Supporting both municipal operations and the 24/7 operations of a police department, responsibilities will encompass providing technical support to staff, troubleshooting hardware and software issues, and ensuring the security of District systems through regular updates and maintenance. The incumbent will be accountable for promptly addressing IT-related concerns, documenting solutions, and collaborating with team members to optimize IT operations. A commitment to excellence and attention to detail will contribute to the efficiency and effectiveness of the District’s organization's technological environment. 
 
Nature and Scope of Work  
 

  • Responds to telephone calls, emails, and personnel requests for technical support ensuring strong customer service; 
  • Administers, troubleshoots, and repairs local area networks, workstations and peripheral equipment for all District users;  
  • Provides technical support and troubleshooting for software such as Microsoft 365 applications and services, land management software, and budgeting software; 
  • Investigates, diagnoses, addresses and resolves technical problems through a variety of methods, including researching solutions, programming, and educating users; 
  • Installs and configures computer hardware including workstations, peripheral hardware and network equipment and District supported software and applications and monitors the problem to ensure a timely resolution;  
  • Identifies, analyzes, and diagnoses issues for a variety of technologies, such as hyper-converged infrastructure, web-based applications such as internet mapping, firewalls, and Windows servers; Works with vendors, contractors, consultants and end users in the implementation of new hardware and software;  
  • Identifies, defines and analyses recurring issues, potential problems and opportunities for operational efficiencies and provides recommendations to ensure a timely resolution; 
  • Conducts upgrades, developments, patches, and other activities relating to systems to maintain operational efficiency; 
  • Instructs users in the effective use of a variety of software products and system applications; 
  • Ensures all security aspects of client workstations, including anti-virus and patch management, are current; 
  • Prepares and maintains a variety of material(s) such as procedure manuals, records, reports, help desk correspondence and statistics; 
  • Follows all corporate policies and processes; 
  • Participates in emergency duties in the event of an emergency or disaster and 
  • Performs other related duties as required. 

Knowledge, Skills and Abilities   
 

  • Excellent customer service skills with the ability to develop and maintain effective working relationships.  
  • Strong knowledge and experience in hardware and software installation (including remote installations), support, maintenance, and configuration of various software products. 
  • Strong skills in working with, supporting and troubleshooting Microsoft Windows Server and Desktop operating systems, network security and troubleshooting, wireless networking, Microsoft Office 365, Microsoft SQL Server, and Anti-Virus software. 
  • Physically able to perform related duties such as lifting up to 25 KG, pulling cables and working in small spaces as needed.  
  • Ability to juggle multiple projects/tasks, react quickly to changing priorities, and work independently. 
  • Ability and commitment to stay up to date with related and relevant technologies and best practices.  
  • Knowledge of supporting Android and iOS platforms and users. 
  • Ability to perform server backup and recovery operations. 
  • Excellent diagnostic and analytical skills to consult user guides, technical manuals and other documents to research and implement solutions in a timely manner. 
  • Ability to provide advice and training to end users in response to identified difficulties or with the introduction of new technology. 
  • Ability to work positively toward advancing First Nations relations and awareness of federal, provincial and municipal initiatives advancing Truth and Reconciliation. 
  • Ability to promote and contribute to a positive, diverse and inclusive team environment. 
     

Requirements 
 

  • Diploma in information systems, computer science or related field, related industry certifications and a minimum 3 years’ experience providing technical/helpdesk support within a multifaceted Microsoft focused environment or an equivalent combination of education and experience.  
  • Must be able to obtain and maintain Police security clearance.  
  • Valid Class 5 driver’s license and the use of a personal vehicle for District business are required. 
  • Related certification such as:  Server+, Network+, Cloud+, Microsoft 365, MCSA or MCSE are an asset 

Experience with collaboration technologies such as Microsoft Teams, virtualization technologies such as VMware and storage technologies like NetApp are an asset. 
 
Other:  

  • This role typically works regular work hours; however, hours of work maybe between 8:00 am and 10:00 pm as required.    
  • Ability to participate in stand-by rotation for up to 2 weeks per month and overtime as required. 
  • This role can participate in the District’s Flexible Workplace Policy    
     
ie. 2024-01
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If you are not redirected to a confirmation page after submitting your application form, please contact Human Resources (resume@csaanich.ca) and we will be happy to confirm receipt of your application.

This collection of personal information is authorized under the Local Government Act, Community Charter and Freedom of Information and Protection Privacy Act. The information will be used for processing this application. Questions can be directed to the District’s Information and Privacy Officer at 250-652-4444 or municipal.hall@csaanich.ca

 

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